Returns

(1) Consumer Rights Act

Perky Pear LTD adheres to the Consumer Rights Act 2015 and Distance Selling Regulations.

The Customer has the right to a “Cooling Off Period” where the Customer can cancel the contract within 30 days of receiving their goods by notifying our help team with the order number and the request to cancel.

If the item has already been despatched and The Customer wishes to cancel and return the order, they can do so as long as they return the item once received within the 30 days. Items must be sent back to us in a saleable condition and unopened. Refunds within the 30-day cooling-off period will include the basic price The Customer paid for shipping. If the customer used expedited DPD or UPS express shipping we can only refund our basic postage. Perky Pear does not cover postage costs for when the customer returns the item unless the cause of return is due to a fault of our own.

(2) Returning Items After The Cooling Off Period

Customers can return items up to 30 days after delivery. The items, however must be unopened, unused and in a saleable condition to qualify for a full refund. Refunds will not include postage costs if outside of the cooling-off period and customers will need to cover their own costs to return the item to us. Returning products within 30 days of receiving the item will include the original delivery costs.

SHAPEWEAR RETURNS

For Shapewear please try on your garment over your underwear and ensure it fits. Items must be returned in their original packaging, with attached tags and be free from any damage, marks or scents.

To be eligible for a return, items must be in their original condition, with no signs of wear. We reserve the right to refuse returns that show signs of marks, wear or damage and do not meet the above criteria. Products marked in sales cannot be returned.

(3) Non-Returnable Items

ADHESIVE TAPES

Please note, we cannot accept returns or offer refunds on our adhesive lingerie breast tape and adhesive products if the packaging seal has been broken, or if the package has been opened, damaged, or partially used. Only items where the product packaging has not been opened, tampered with or used can be returned.

Due to hygiene reasons, our adhesive breast tape products are non-refundable once the packaging has been unsealed due to tampering or contamination risks. We cannot offer a refund or accept returns on packages that have been opened or if items are missing. Non-returnable items are clearly stated under the Returns heading on each product page.

(4) Exchanges

We will accept exchanges as a gesture of goodwill in cases where The Customer has ordered the wrong size or colour by mistake and The Customer wishes to exchange the unopened items within 30 days of receiving the items. Perky Pear does not cover the cost to return an item for exchanges.

(5) Returns for damaged items or faults 

Under the Consumer Rights Act 2015 Perky Pear Ltd has the right to investigate any items reported as damaged, faulty or not fit for purpose to investigate wether this has occurred due to a possible manufacturing defect or if otherwise caused. 

The customer should report any damages or faults (for tape adhesives please note what qualifies as a fault) within 30 days for a full refund. The items if reported as damaged or faulty will need to be returned for investigation and a full refund will be issued if a manufacture fault is found to be the cause. Refusal to send the garment back for inspection will unable us to offer a full refund. 

After 30 days but within 6 months of purchase, the customer cannot demand a refund, Perky Pear is entitled to offer a replacement, store credit or an exchange for a different product(s) as a valid remedial remedy to the reported damaged products. If the above remedial offers have been rejected, the Company can legally deny a refund at this stage and will continue to offer an exchange, replacement or store credit.

If a replacement offered to you also fails or proves faulty or damages after an unreasonable time then a full refund can be provided. For tape adhesives please see below 5b.

(5a) What Is Considered Under Damages/Shortages or Not fit for purpose?

1. Snags to the tape material 
2. Unreasonable wear or tear after a short time frame (less than 30 days)
3. Any loose or frayed seems on garments
4. Visible marks and defects to the items 
5. If the wrong item has been sent in error or we have miss picked your order.

The company reserves the right to inspect all items before replacements or refunds can be issued. If items have been damaged during transit we will need to raise this issue with our shipment agent so will need to request the damaged items are sent back for us to claim and will refund or replace your items once received.

Please note a refund may not qualify if: 

1. If there are missing items from your order when you send them back
2. If we suspect that the products have been tampered with by the customer
3. If the damages are unusual or if damage such as holes in shape wear occur due to pulling on the garment we hold all rights in line with distant online selling regulations to refuse a refund but may issue a replacement.

(5b) What Is Not Considered Under Damages/Shortages/faults or Not fit for purpose for adhesive tapes?

• Customers claiming the products are not fit for purpose or simply didn’t stick must send back any products left for The Company to inspect for any adhesive abnormalities. A refund or replacement will be offered if item is found to be defected. If our customers declare our adhesive products as not being adhesive and did not stick to the skin, further investigation will be required.

We rely on our customer to follow all size guides and application instructions. Adhesive performance can be hindered through incautious application including but not limited to;

1.  Over handling the tape especially the very top, if the skin has not been prepped, fully cleaned & dried before use,
2. The tape has been stuck down onto the skin then peeled off and then re applied which all contribute to the tapes adhesive being compromised.

Customers can’t declare the products as not fit for purpose or ask for a refund if they don’t have the products left for us to inspect. Each pack has several items, If you believe there is an issue please don’t continue using the products before reporting they are faulty as we would need to inspect an unused item in your pack.

The Company reserves the right by law to inspect any packages claimed as not fit for purpose or faulty and investigate the items under the distant selling regulations. If the customer does not have any items left for inspection, has disposed of them or does not agree to send back a package declared as faulty or not fit for purpose, The Company unfortunately can’t offer money back on products that can’t be inspected but may offer a replacement in good will.

(6) How To Return An Item If Eligible

-Contact our customer service department and request a “Return Goods Form”. Print this form and fill in the relevant sections to indicate which Product(s) you wish to return. Please be sure to indicate the quantity of a particular Product that you are returning to us as well as the reason for your returning it i.e for a refund if eligible or exchange and include your order number and email address.

-Having completed the form, please be sure to include it in your returns package along with the relevant Product(s).

-Please use the returns address and put the form inside your package. Please note that Perky Pear does not cover postal costs for returns. Perky Pear cannot be held liable for any returns that go missing. Always use a tracked service.

-Return the items in the same condition as they were received, Unworn and unopened.

-Once we receive your returned parcel we will inform you that we have received it and process the refund/exchange. If eligible for a refund (as stated above) Please allow for 5 business days for the money to be transferred back into your bank account.

(7) Process And Payment For Returning An Order

If the steps outlined above are not followed, in particular, if the Returned Goods Form is not included in the returns package, this may result in loss of, or delay in us receiving your returned Product(s). We will not be able to process a refund until we have received your returns package including the returned goods form.

Please Note:

We recommend that you use a tracked and insured service, as Perky Pear will not be liable for any risk, loss of or damage to your Order. Perky Pear does not cover the costs to return the order if outside of the 14-day cooling-off period.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).