Shipping

 

 

 

 

GENERAL INFORMATION

Please note that delivery times apply after dispatch and not the time you placed the order. You will receive an email notification when your order has been dispatched. 

Country	Transit (Working  Days)	Price	Free if spend over	Currency
UK - Standard	2-4 Days	£3.99	£30	£ GBP
UK - Next Day (Order Before 1pm)	Next Day	£4.99	£50	£ GBP
Ireland - Standard	3-5 Days	€ 4.95	€ 50	€ EUR
Ireland - Express	1-3 Days	€ 9.95	€ 85	€ EUR
USA - Standard	3-7 Days	$ 6.95	$50	$ USD
USA - Express	1-3 Days	$ 14.95	$100	$ USD
Australia - Standard	4-9 Days	$ 10.95	$125	$ AUD
Australia - Express	2-4 Days	$ 24.95	$250	$ AUD
Europe - Standard	3-6 Days	€ 5.95	€ 50	€ EUR
Europe - Express	1-3 Days	€ 9.95	€ 85	€ EUR
ROW - Standard	4-9 Days	$ 14.99	$100	$ USD
ROW - Express	3-5 Days	$ 24.99	$150	$ USD

 

Delivery Information:

If you order before 1pm UK Time Monday-Friday we aim to despatch the same day. Orders placed after 1pm UK Time on weekdays or at the weekend will be processed and despatched the next working day. However during busy periods it may take one working day longer to pick and pack your order upon order confirmation so when ordering please account for this turnaround from placing your order to receiving your order.

Working days at our facility are Monday to Friday and exclude weekends and bank holidays.

All shipping services are tracked and you will receive tracking information when the your order has been sent out. You will also receive a delivery notification via email. Please ensure correct details are provided at the time of order. Please check your spam or junk folders in case they have gone into there.

All transit times are estimates. We do not offer any compensation if it is not delivered  within the estimated time. However, please do let us know if there is an issue with your delivery and we can get an update from the courier.

Incorrect or Missed Address Information:

If our customer inputs the wrong address or has missed crucial information in the shipping section such as house number, postcode or house names, Perky Pear cannot be held responsible if the parcel does not get to you. Please always ensure you have typed your correct shipping address into the fields before placing your order. We will always try our best to help you where we can but this may mean waiting for the item to be returned to us before we can reimburse you for the product costs. If the item gets lost or does not get returned to our warehouse due to incorrect information inputted by our customer, unfortunately we cannot refund you for the lost order. Please always check you provide our despatch team with the correct information so that we can send the parcel to the correct address to avoid lost parcels. We know this is frustrating so please ensure the correct information is inputted before you checkout.

Commercial Addresses:

Perky Pear® does not control the time in which carriers deliver the post at any given location so please be cautious and avoid using commercial and work addresses if selecting an untracked service to avoid missed deliveries due to office opening times. If the item has been missed a red card will be posted, check with the local sorting office first before contacting us.

Claims For Undelivered Items:

If the status of the delivery is “Delivered” we can not issue a refund. If you claim you have not received the item(s) even though the status is “Delivered” Perky Pear® is not liable to issue a refund once the status of delivery has been confirmed via our shipping provider. NOTE: The item will be marked as “Delivered” also if the item hasn’t been delivered to you but a card has been left to let you know where to collect it. Always check local collection office first.

Status as “Delivered” But No Items Received:

If the item is marked as “Delivered” by our courier but the customer claims they still have not received the item, we can only issue out a replacement and will do this after 10 working days to allow for delays or for the item to be returned back to us by the courier to our warehouse which can happen in cases where they have been unable to deliver the items or the items have not been collected.

Lost Parcels/No Card Has Been Left

Please notify us within 14 calendar days of your order being dispatched if you have not received your order or if it is lost by the courier. This will enable us to raise a claim with the courier and ensure a replacement is dispatched to you. If we are notified after 14 calendar days we are unable to raise a claim with the courier. If we are unable to raise a claim with the courier we will be unable to issue a refund.

Customs & extra charges

Please be aware that International items outside of the UK may be subject to customs processing and additional charges that we are unaware of. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. *You must provide accurate contact details so that customs authorities can get in contact with the you and arrange any payment of any customs duty owed and release the parcel for delivery.

*You must provide accurate contact details so that customs authorities can get in contact with the you and arrange any payment of any customs duty owed and release the parcel for delivery.